We love curious pet parents

Browse the service catalogue, choose the package that suits your pet, and tap “Book now.” You can then select your preferred date, ideal time window, and share any special instructions before confirming the request.

Yes. Every groomer, trainer, vet partner, and sitter on PetVesta goes through ID verification, background checks, and routine quality audits. We also monitor ratings from fellow pet parents to keep standards consistently high.

We offer at-home and in-clinic appointments across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Availability may vary by service type—if a slot is not visible, reach out and we will do our best to help.

Absolutely. Tap the “Chat with concierge” prompt inside the portal or mobile app and our team will walk you through the options, customise packages, or answer any last-minute questions.

Please have a sink or tub available, along with clean towels and easy access to water and power. If your pet has sensitivities or favourite products, mention them in the booking notes so the groomer can prepare in advance.

We recommend someone from the family is present—either you or a trusted guardian. It helps the expert settle your pet quickly, review instructions, and handle payments on completion.

Add the details while booking and our concierge will assign a specialist with the right experience. For ongoing treatments, we may request vet notes to make sure everything is carried out safely.

Each package lists the duration, inclusions, and total price upfront. Rates are based on the service provider’s expertise, travel distance, and any add-ons you select during checkout.

Right now we support Cash on Delivery. Pay the service partner once the appointment is finished—have exact change ready if possible, or request a portable POS terminal in the booking notes.

If a service needs to be cancelled or doesn’t meet expectations, contact our concierge team within 24 hours. We will review the case and arrange an appropriate refund or credit where applicable.

Yes. Open your order in the dashboard and choose “Reschedule.” Select a new slot and we will confirm the change with the assigned expert. Same-day adjustments depend on provider availability.

You can cancel free of charge up to 24 hours before the appointment. Late cancellations or no-shows may incur a fee to cover the expert’s travel time.

Message the concierge through the portal, use the in-app chat, or email hello@petvesta.com. Share your booking reference and our support squad will respond shortly with next steps.