Privacy Policy

We collect information you share directly—such as your name, email address, mobile number, delivery address, payment details (processed securely by third-party gateways), and pet information supplied for bookings.

We also gather device and usage data automatically, including IP address, browser type, and on-site activity through cookies and analytics tools. This helps us keep the experience secure and improve our services.

Personal data enables us to fulfil orders, schedule and manage appointments, process payments, send confirmations, and personalise recommendations.

We also use aggregated data to enhance our website, prevent fraud, comply with legal obligations, and share important updates about your bookings and purchases.

We do not sell personal information. We may share data with trusted service providers—such as payment processors, logistics partners, analytics platforms, and verified pet care professionals—strictly for delivering the services you request.

If required by law or to protect our rights, we may disclose information to legal authorities.

Depending on your jurisdiction, you may request access to your data, ask for corrections, deletion, or restriction of processing, and withdraw consent for marketing communications. You can also request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details below and we will respond promptly.

We keep personal data only as long as necessary to deliver services and comply with legal obligations. When data is no longer required, it is deleted or anonymised.

Commercial-grade security controls—including encryption, secure hosting, and ongoing monitoring—help protect your information. Even so, no online transmission can be guaranteed 100% secure.

Cookies allow us to remember your preferences, understand site performance, and show relevant offers. You can adjust cookie preferences in your browser; note that disabling cookies may impact key site functions.

Our website and app may link to third-party stores, blogs, or partner services. We encourage you to review their privacy statements before sharing information, as their policies may differ from ours.

PetVesta does not knowingly collect information from children under 13. If we learn that we have unintentionally stored data for a child, we will remove it immediately.

We may update this Privacy Policy periodically. Any changes will be posted here with a revised effective date. Continued use of our services after an update constitutes acceptance of the revised policy.